Good to know before you book
Booking Terms & Privacy
These terms apply to bookings made directly with Villa Estuary — through our website, by email, phone or WhatsApp. Bookings made through Booking.com, Agoda or Airbnb follow the terms shown on that platform.
Last updated: 8 October 2026
Deposits and payment
- A 20% deposit by bank transfer (local or international) confirms your booking.
- For the Whole Property and Villa 4, the deposit is 40%.
- The balance is payable on arrival, in cash or by bank transfer.
- We can also accept USDT or USDC by prior arrangement — please ask us first.
Protect yourself from payment scams. If you ever receive an unexpected message asking you to pay a different bank account, please call us on +94 779 522 689 to check before sending any money.
Cancellations and changes
- Cancel up to 7 days before arrival for a full refund of your deposit.
- For stays in peak season (December to March), the free cancellation period is 14 days before arrival.
- Later cancellations and no-shows are charged the first night.
- If your plans change, we are happy to move your booking to new dates free of charge, subject to availability.
Check-in and check-out
Standard check-in is from 2:00 PM and check-out is by 11:00 AM, but we are flexible. As a small family-run property we can usually accommodate early arrivals, late departures and overnight flight schedules — just let us know your plans when booking.
Children and extra guests
- Room rates are for two people sharing.
- An extra adult (13 and over) is charged a flat $20 per night including breakfast, in every season.
- Children under 6 stay free when sharing their parents' bed. Children aged 6 to 12 pay a reduced child rate.
- Extra beds are available on request for the Garden Suite and Estuary Suite, subject to availability.
Meals
Breakfast is included with every stay. For groups of five adults or more, we are happy to arrange home-cooked Sri Lankan lunch and dinner, or a garden barbecue, with advance notice.
Pets
We love animals, but for the comfort of all our guests, pets are not permitted inside the suites or rooms. Your pet is welcome to join you when you are out and about, or can stay leashed near the entrance of your suite while you are there.
Privacy
What we collect. When you contact us through our website, we receive the details you enter: your name, email address, any phone number, your travel dates and your message. When you email, call or message us, we receive the details you choose to share.
How we use it. Only to answer your enquiry, manage your booking and look after your stay, and to keep the records we need for our accounts. We do not sell your details or use them for advertising.
Services we use. Our website forms are delivered to us by Formspree, a form service. If you contact us on WhatsApp, WhatsApp's own privacy terms apply. Our website loads its fonts and the map on our homepage from Google. Booking.com, Agoda and Airbnb have their own privacy policies for bookings made through them.
Payments. We do not store payment card details on our website. If card payments are offered, they are handled on the payment provider's own secure page.
Cookies. Our website does not use advertising or tracking cookies. The Google map on our homepage may set its own cookies.
How long we keep it. Only as long as we need it to look after your booking and for our accounting records.
Your choices. To see, correct or delete the details we hold about you, email info@villaestuary.com.
Contact us
Villa Estuary, No. 561/A, Athuruwella, Induruwa 80510, Sri Lanka
info@villaestuary.com · +94 779 522 689